FAQ

Cancellations made up to 21 days before arrival are free of charge. The deposit of 30% of the total amount will be refunded.

If you cancel or partially cancel your stay 20 days or less before arrival, the deposit will be retained in full or in proportion by the accommodation.

In case of late arrival, early departure, or no-show, we charge 100% of the booked stay. Cancellation fees are calculated based on the total booking amount.

Unused services will not be refunded. Thank you for your understanding.

We recommend taking out travel insurance with Europäische Reiseversicherung, which can easily be booked directly on our website.

Absolutely! We highly recommend taking out travel insurance with Europäische Reiseversicherung – simple and convenient to book directly on our website.

To confirm your booking, we kindly ask for a deposit of 30% of the total amount of your stay.

You can easily transfer the deposit preferably via bank transfer, or alternatively make an online payment.

Bank details:

Raiffeisenbank Tauferer-Ahrntal

IBAN: IT 87 R 08285 59064 000303007227

SWIFT: RZSBIT21040

We use a flexible pricing system: the earlier you book, the better your room rate. Prices may slightly adjust as occupancy increases.

Tip for flexible travellers: the best-value months for your stay are January, March, and November. If you can travel during these times, you’ll benefit from our most attractive rates.

In May and June, the mountain lifts of Skiworld Ahrntal are included in the room rate, offering an excellent added value.

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During the two central weeks of August and over New Year’s Eve, bookings are only possible for a minimum stay of one week.

For the rest of the year, we’re more flexible.

If your desired dates appear as not bookable online, please contact us directly – there’s often the perfect little gap that fits your plans!

Your room will be ready from 3:00 p.m. on the day of arrival.

Check-out on departure day is by 11:00 a.m.

If you expect to arrive after 7:00 p.m., please let us know in advance.

Should you arrive before 3:00 p.m., you’re welcome to relax in our bar area or on the sun terrace.

Please note that our kitchen team takes a lunch break, so no lunch service is available at that time.

A late check-out is possible at short notice and subject to availability for €30.00 per person, including use of the sauna area. This additional service cannot be reserved in advance.

Our car park is located directly in front of the hotel, and there are also public free parking spaces nearby. Please note that no covered parking is available.

For your electric vehicle, a hotel-owned charging station is available (for a fee).

We kindly ask for your understanding that pets are not allowed at Bühelwirt.

Please note that all indoor areas of the hotel as well as the outdoor spa areas are non-smoking zones. We kindly ask you to use the hotel terrace in front of the bar area for smoking, rather than the room balcony whenever possible.

Yes, a local tourist tax applies. It amounts to €2.90 per person per day (for guests aged 14 and over) and is added to your hotel bill.

The digital South Tyrol Guest Pass already includes free use of all public transport throughout South Tyrol – from the moment of your arrival. This includes local buses, ski buses, and regional trains.

If you’re interested, please contact us in advance, so we can send you your guest card before your arrival.

If you plan to arrive by train, your destination station is Bruneck (Brunico).

The north–south line runs via Innsbruck – Brenner – Brixen (Bressanone) – Bolzano, while the east–west line runs via Lienz – San Candido (Innichen) – Bruneck – Brixen.

The usual transfer station is Brixen (Bressanone). From Bruneck, you can continue your journey by bus (line 450) or taxi.

Please note:

From 15 December 2024 to 13 December 2025, the rail line between Franzensfeste and Bruneck will be closed for modernization works. During this period, a replacement bus service will ensure connections between Brixen and Bruneck.

Last mile distances:

Brixen train station → Bruneck: replacement bus, approx. 50 minutes (every 30 minutes)

Bruneck → St. Jakob in Ahrntal (bus stop “Wollbachgisse”): bus line 450, approx. 50 minutes (every 15 minutes)

The Ahrntal Valley bus line 450 (Bruneck – Sand in Taufers – Kasern) runs every 15 minutes from Monday to Friday during summer, and every 30 minutes on weekends.

In winter and low season, buses still operate regularly at least every 30 minutes in both directions.

car is not absolutely necessary during your stay. Many hiking trails start directly from the hotel, and public transport connections are excellent.

The bus stops (on the main road) are just a short walk away, and buses run every 15 or 30 minutes, depending on the season.

For guests with limited mobility, we recommend arriving by car to ensure maximum flexibility and comfort.

With the digital South Tyrol Guest Pass, you can enjoy free use of all public transport throughout South Tyrol – including local buses, ski buses, and regional trains all year round.

Additionally, in May and June, the mountain lifts of Skiworld Ahrntal are included free of charge!

We offer a total of 36 guest rooms: 20 panoramic rooms and suites in our modern extension, and 16 traditional rooms in the original main building.

The two buildings are connected internally and share the reception area, wellness area, and buffet spaces. Each section of the hotel has its own dining room.

Depending on availability, we may occasionally adjust table assignments for guests.

All included services apply equally to all room categories.

Yes, this is possible at any time – although we highly recommend trying our organic cuisine!

If you book bed and breakfast for your entire stay in advance, you’ll receive a reduction of €25.00 per person per day.

For maximum flexibility, guests who have booked bed and breakfast can add half board on a daily basis for €30.00 per person.

For organizational reasons, à la carte dining is not available.

The evening restaurant is only accessible to external guests in exceptional cases and subject to availability.

A small fridge and/or a kettle can be provided in your room upon request.

There is no air conditioning in the hotel – instead, we rely on the natural freshness of the mountain air.

In the rooms of the modern extension, a continuous ventilation system ensures an optimal indoor climate.

For safety reasons, the large panoramic windows cannot be opened; please use the balcony door for ventilation when needed.

During the few hot periods of midsummer, we recommend keeping curtains and windows closed during the day and airing the room well in the early morning and evening.

For organizational reasons, we are unable to guarantee a specific room number or floor. However, we will do our best to accommodate your preferences whenever possible.

Whether you’re staying in the original main building or the modern extension, the included services are the same for all room categories.

The two buildings are connected internally and share the reception area, wellness area, and buffet spaces.

Each section of the hotel has its own dining room. Depending on availability, we may occasionally adjust table assignments for guests.

Start your day with our breakfast served from 7:30 a.m. to 10:00 a.m.

For dinner, we are happy to welcome you between 7:00 p.m. and 8:00 p.m.

For every course, we offer at least one vegetarian option.

Upon request, we are also happy to prepare vegan dishes for you.

Currently, over 70% of our dishes are vegetarian.

We are happy to take individual dietary intolerances into consideration.

Please just let us know when making your booking.

Our sauna area with relaxation room is available to you daily from 3:00 p.m. to 8:00 p.m.

Yes, you will find a wellness bag with sauna towels and a bathrobe in your room.

For the sake of the environment, we kindly ask you to bring your own slippers.

If you don’t have any with you, you can purchase a pair of our eco-slippers on site for €5.00.

Massage appointments: book in advance for your perfect spa experience

To ensure the best possible scheduling and an unforgettable spa experience, we recommend booking your massages in advance. This allows us to accommodate your wishes in the best possible way.

Of course, spontaneous bookings are also possible, depending on availability. However, especially during high season or on weekends, it may be difficult to find an appointment at short notice.

Unfortunately, we do not have a pool at Bühelwirt.

As an alternative, we offer free admission to the “Cron 4” swimming pool in Reischach (Acqua area) as well as to the natural bathing pond in Sand in Taufers, which is open from mid-June to early September.