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Frequently asked questions about your holiday in the Ahrntal Valley | FAQ Bühelwirt

FAQ

Got questions? We’ve got the answers!

 

Are you planning your stay at the Biohotel Bühelwirt? Here you will find answers regarding arrival, our organic cuisine, room amenities, and your holiday in the South Tyrolean Ahrntal Valley. If your question is not answered here, please feel free to contact us personally.

Hotel Information
What is included in a stay at Biohotel Bühelwirt?pfeilchen

At Biohotel Bühelwirt, the following services are included in the room price:

 

Food & Drink

Each morning starts with breakfast featuring homemade and regional organic products sourced from the surrounding area. In the evening, a 4-course dinner is served with several choices per course, using predominantly local and seasonal ingredients — 100 % certified organic throughout. At least one vegetarian option is available at every course; vegan meals are prepared on request. Individual dietary intolerances are accommodated — please inform us at the time of booking.

 

Active

The Ahrntal valley is waiting to be explored directly from the hotel: many hikes start right at the front door. Comprehensive trail maps and hiking equipment are available on loan. In May and June, the ski lifts of Skiworld Ahrntal (Klausberg and Speikboden) are included in the room price.

 

Spa

The wellness area features a 12 m² panoramic sauna, a 65 m² relaxation room with mountain views, experience showers and direct access to the outdoor sun lawn. A tea bar with dried fruit, nuts and apples is available throughout the day. In-room amenities include Zero Waste Cubes by Team Dr. Joseph from Bruneck — bio-certified natural cosmetics, 0 % plastic. Also included: free entry to the Cron 4 swimming pool in Reischach and the natural bathing pond in Sand in Taufers (open mid-June to early September). Massages are available at an additional charge.

 

Yoga

The light-filled yoga room with mountain views is available for free use at any time. Equipment provided: mats, cork blocks, meditation cushions, yin bolsters, straps, wool blankets, eye pillows and a Marshall Music Box. Two complimentary yoga classes per week are included.

 

Kids

Younger guests are welcomed with a playroom on the 1st floor of the Stammhaus, featuring a toy kitchen, building blocks, a cosy corner and a mini slide, a dedicated children's menu, as well as high chairs, cots and bed guards available on request.

 

Südtirol Guest Pass

The digital Südtirol Guest Pass is included in the overnight price and covers free use of all public transport in South Tyrol — local buses, ski buses and regional trains — as well as discounted participation in the regional weekly programme and reductions at numerous local attractions.

Full details on our Inclusive Services page

 

How much do rooms cost at Biohotel Bühelwirt?pfeilchen

Room prices at Biohotel Bühelwirt depend on room category, travel period and availability. As a general guide:

 

Stammhaus (traditional rooms): from € 105 per person per night with half board

 

New building (panoramic rooms and suites, designed by Pedevilla Architekten): from € 145 per person per night with half board

 

All prices include our extensive inclusive services — from the organic 4-course dinner and wellness area to the Südtirol Guest Pass.

 

Single rooms are available on request. A single room supplement of approximately 30 % applies.

 

Tip: the earlier you book, the better the price — our flexible pricing system adjusts with increasing occupancy. The most affordable periods are January, March and November.

Current prices and availability in the booking calendar
Our current offers and packages (e.g. 7=6, 4=3)

Are children welcome at Biohotel Bühelwirt? Are cots available?pfeilchen

Yes, children are warmly welcome at Biohotel Bühelwirt. For our youngest guests, we have the following in place:

 

Equipment & Services

Cots and bed guards are available free of charge — please let us know at the time of booking or before arrival so we can have everything ready. High chairs for the dining room are also available.

 

Dining

A dedicated children's menu with favourite dishes for our smallest guests is served at dinner — in addition to the regular 4-course adult menu.

 

Play

A cosy playroom on the 1st floor of the Stammhaus is available, featuring a toy kitchen, building blocks, a soft corner and a mini slide. Just a short walk from the hotel, the playground of the local kindergarten and primary school provides a great spot for a break after breakfast or before dinner.

 

Please note

We do not offer organised childcare or babysitting. Biohotel Bühelwirt is a peaceful organic hotel, particularly suited to families who want to explore nature together, go hiking and take time to unwind.

How can I save on my booking?pfeilchen

We use a flexible pricing system: the earlier you book, the better your room rate. Prices may slightly adjust as occupancy increases.

 

Tip for flexible travellers: the best-value months for your stay are January, March, and November. If you can travel during these times, you’ll benefit from our most attractive rates.

 

In May and June, the mountain lifts of Skiworld Ahrntal are included in the room rate, offering an excellent added value.

 

Sign up for our monthly newsletter to receive exclusive offers and special deals.


Click here to view our current offers.

Is there a minimum stay?pfeilchen

During the two central weeks of August and over New Year’s Eve, bookings are only possible for a minimum stay of one week.

For the rest of the year, we’re more flexible.

 

If your desired dates appear as not bookable online, please contact us directly – there’s often the perfect little gap that fits your plans!

What are the cancellation conditions?pfeilchen

Cancellations made up to 21 days before arrival are free of charge. The deposit of 30% of the total amount will be refunded.

 

If you cancel or partially cancel your stay 20 days or less before arrival, the deposit will be retained in full or in proportion by the accommodation.

 

In case of late arrival, early departure, or no-show, we charge 100% of the booked stay. Cancellation fees are calculated based on the total booking amount.

 

Unused services will not be refunded. Thank you for your understanding.

 

We recommend taking out travel insurance with Europäische Reiseversicherung, which can easily be booked directly on our website.

Is a deposit required when booking?pfeilchen

To confirm your booking, we kindly ask for a deposit of 30% of the total amount of your stay.

You can easily transfer the deposit preferably via bank transfer, or alternatively make an online payment.

 

Bank details:

Raiffeisenbank Tauferer-Ahrntal

IBAN: IT 87 R 08285 59064 000303007227

SWIFT: RZSBIT21040


Payment button (click here)

Is travel cancellation insurance worth it?pfeilchen

Absolutely! We highly recommend taking out travel insurance with Europäische Reiseversicherung – simple and convenient to book directly on our website.

You can find all the details here

What are the check-in and check-out times?pfeilchen

Your room will be ready from 3:00 p.m. on the day of arrival.

Check-out on departure day is by 11:00 a.m.

 

If you expect to arrive after 7:00 p.m., please let us know in advance.

 

Should you arrive before 3:00 p.m., you’re welcome to relax in our bar area or on the sun terrace.

Please note that our kitchen team takes a lunch break, so no lunch service is available at that time.

 

A late check-out is possible at short notice and subject to availability for €30.00 per person, including use of the sauna area. This additional service cannot be reserved in advance.

Is the hotel open year-round?pfeilchen

Opening Periods:

 

Winter 2025/26: December 25, 2025 – April 12, 2026

 

Summer 2026: May 14, 2026 – November 8, 2026

What payment methods does Biohotel Bühelwirt accept?pfeilchen

At Biohotel Bühelwirt, we accept the following payment methods:

 

Cash (up to a maximum of € 4,999 in accordance with Italian law)

Debit card (Maestro)

Credit card (Visa, MasterCard)

 

You can also settle the amount of your stay conveniently online by credit card, directly through our website. To confirm your booking, we require a deposit of 30% of the total stay amount, preferably by bank transfer or online credit card payment.

What parking options are available? Does the hotel have an EV charging station?pfeilchen

Our car park is located directly in front of the hotel, and there are also public free parking spaces nearby. Please note that no covered parking is available.

 

For your electric vehicle, a hotel-owned charging station is available (for a fee).

Are pets or dogs allowed at Biohotel Bühelwirt?pfeilchen

No, pets of any kind are not permitted at Biohotel Bühelwirt — neither dogs nor other animals. This policy applies to all rooms and hotel areas.

Is there a local tourist tax?pfeilchen

Yes, a local tourist tax applies. It amounts to €2.90 per person per day (for guests aged 14 and over) and is added to your hotel bill.

Where can I smoke in the hotel?pfeilchen

Please note that all indoor areas of the hotel as well as the outdoor spa areas are non-smoking zones. We kindly ask you to use the hotel terrace in front of the bar area for smoking, rather than the room balcony whenever possible.

How long are gift vouchers valid?pfeilchen

Our gift vouchers are generally valid for 1 year from the date of issue. If you have any questions about validity or special circumstances, please contact our reception — we are happy to find a flexible solution.


Order your voucher here: Gift Vouchers

 

What is the current weather in Valle Aurina?pfeilchen

To provide you with the most up-to-date and reliable information, we refer you directly to the South Tyrol weather service. There you will find the detailed 5-day forecast, snow conditions, and temperatures for the region.
 

Click here for the current weather in Valle Aurina

Arrival & Mobility
Is it possible to arrive by public transport?pfeilchen

The digital South Tyrol Guest Pass includes free use of all public transport in South Tyrol on arrival: public buses, ski buses and regional trains. Please contact us if you are interested.

 

If you wish to come by rail, your destination is the Bruneck / Brunico train station. The north/south route continues via Innsbruck, Brenner, Bozen / Bolzano. Usually, you’ll have to take a connecting train in Franzensfeste / Fortezza. The east/west route will take you via Lienz, Innichen, Franzensfeste / Fortezza. Once you’ve reached Bruneck / Brunico, you can continue your journey by bus (Line 450 every quarter of an hour) or taxi.

 

Last mile distance

Bruneck to St. Jakob im Ahrntal (Wollbachgisse): Bus route 450 Duration approx. 50 minutes (every 15 minutes)

 

The hotel is situated on a hill, so you will have to walk about 10 minutes from the bus stop to the hotel.

 

When you arrive, you can call us and we will pick you up with your luggage from the bus stop (Wollbachgisse at San Giacomo).

 

The bus route for the Ahrntal is line 450 (Bruneck - Sand in Taufers - Ahrntal) and runs every 15 minutes from Monday to Friday and every half hour at weekends.

Plan your route

 

Do I need a car during my stay?pfeilchen

car is not absolutely necessary during your stay. Many hiking trails start directly from the hotel, and public transport connections are excellent.

The bus stops (on the main road) are just a short walk away, and buses run every 15 or 30 minutes, depending on the season.

 

For guests with limited mobility, we recommend arriving by car to ensure maximum flexibility and comfort.

Can I use public transport for free during my stay?pfeilchen

With the digital South Tyrol Guest Pass, you can enjoy free use of all public transport throughout South Tyrol – including local buses, ski buses, and regional trains all year round.

 

Additionally, in May and June, the mountain lifts of Skiworld Ahrntal are included free of charge!

Rooms
How many rooms does the hotel have?pfeilchen

We offer a total of 36 guest rooms: 20 panoramic rooms and suites in our modern extension, and 16 traditional rooms in the original main building.

 

The two buildings are connected internally and share the reception area, wellness area, and buffet spaces. Each section of the hotel has its own dining room.

Depending on availability, we may occasionally adjust table assignments for guests.

 

All included services apply equally to all room categories.

Can I book a room with breakfast only?pfeilchen

Yes, this is possible at any time – although we highly recommend trying our organic cuisine!

If you book bed and breakfast for your entire stay in advance, you’ll receive a reduction of €25.00 per person per day.

 

For maximum flexibility, guests who have booked bed and breakfast can add half board on a daily basis for €30.00 per person.

 

For organizational reasons, à la carte dining is not available.

Is there a fridge or a kettle in the rooms?pfeilchen

A small fridge and/or a kettle can be provided in your room upon request.

Do the rooms have air conditioning?pfeilchen

There is no air conditioning in the hotel – instead, we rely on the natural freshness of the mountain air.

 

In the rooms of the modern extension, a continuous ventilation system ensures an optimal indoor climate.

For safety reasons, the large panoramic windows cannot be opened; please use the balcony door for ventilation when needed.

 

During the few hot periods of midsummer, we recommend keeping curtains and windows closed during the day and airing the room well in the early morning and evening.

Is it possible to reserve a specific room number?pfeilchen

For organizational reasons, we are unable to guarantee a specific room number or floor. However, we will do our best to accommodate your preferences whenever possible.

Do the included services differ depending on the room category or building?pfeilchen

Whether you’re staying in the original main building or the modern extension, the included services are the same for all room categories.

 

The two buildings are connected internally and share the reception area, wellness area, and buffet spaces.

Each section of the hotel has its own dining room. Depending on availability, we may occasionally adjust table assignments for guests.

Cuisine
What are the meal times?pfeilchen

Start your day with our breakfast served from 7:30 a.m. to 10:00 a.m.

For dinner, we are happy to welcome you between 7:00 p.m. and 8:00 p.m.

Are vegetarian dishes available?pfeilchen

For every course, we offer at least one vegetarian option.

Upon request, we are also happy to prepare vegan dishes for you.

 

Currently, over 70% of our dishes are vegetarian.

Do you accommodate food intolerances or allergies?pfeilchen

We are happy to take individual dietary intolerances into consideration.

Please just let us know when making your booking.

Can I come for a meal as an external guest?pfeilchen

Our restaurant is unfortunately not open to external guests. The exception is breakfast: you are welcome to join us for breakfast without an overnight stay — we simply ask that you reserve in advance at info@buehelwirt.com or by calling +39 0474 650309.

Spa
What are the sauna opening hours?pfeilchen

Our sauna area with relaxation room is available to you daily from 3:00 p.m. to 7:00 p.m.

Are a wellness bag, towels, and slippers providedpfeilchen

Yes, you will find a wellness bag with sauna towels and a bathrobe in your room.

For the sake of the environment, we kindly ask you to bring your own slippers.

If you don’t have any with you, you can purchase a pair of our eco-slippers on site for €5.00.

How do I book a massage appointment?pfeilchen

Massage appointments: book in advance for your perfect spa experience

 

To ensure the best possible scheduling and an unforgettable spa experience, we recommend booking your massages in advance. This allows us to accommodate your wishes in the best possible way.

 

For inquiries and bookings, please send an email to info@buehelwirt.com.

 

Of course, spontaneous bookings are also possible, depending on availability. However, especially during high season or on weekends, it may be difficult to find an appointment at short notice.

Is there a pool?pfeilchen

We don't have a pool at Bühelwirt. However, we offer complimentary entry to three swimming facilities in the area — simply pick up your voucher at reception:

 

Cron 4 Swimming Centre, Reischach (approx. 40 min. by car)

The 'Acqua' area includes: a 25 m sports pool, fun pool with current channel and massage benches, activity pool (children's and course pool), baby pool, 75 m water slide, saltwater pool and a large sunbathing lawn. Please note: the sauna at Cron 4 is not included in the complimentary entry. Current opening hours on the Cron 4 website.

 

Natural Swimming Pond, Sand in Taufers (approx. 15 min. by car)

Open from mid-June to early September. Current opening hours on the website of the natural swimming pond.

 

Outdoor Pool Bruneck (approx. 30 min. by car)

Current opening hours on the Bruneck outdoor pool website.

Complimentary entry can be used as often as you like during your stay. Please note: entry is not included on the day of departure.

Is there a fitness room?pfeilchen

We don't have a fitness room, but our bright yoga room with mountain views is open to you at any time — perfect for stretching and relaxing.

Activities
Are hikes possible directly from the hotel?pfeilchen

We are happy to plan the most beautiful hiking routes and walks together with you, tailored to your individual needs. Benefit from our valuable hiking tips: many tours start right at the doorstep of the Bühelwirt.

 

Whether a leisurely walk, an easy hike, a breathtaking high-altitude trail, a challenging via ferrata, or an impressive glacier tour – in the Ahrntal, everyone can find their perfect activity!

The following hikes are possible directly from the hotel:

  • Wollbachalm, Hollenzalm, Hühnerspiel, Untermooskopf, Hörndlejoch

  • Bärental, Tischleralm, Bärentalalm, Hochfeldalm, Hochfeld, Schönberg

  • Ahrntal Sun Trails

  • Lutterkopf, Blauspitze

Can I borrow equipment at Bühelwirt?pfeilchen

We lend out hiking poles, backpacks and — in winter — sledges free of charge. Please ask at reception to borrow them, as quantities are limited.

 

Snowshoes and ski touring equipment are not available at the hotel, but can be hired at sports shops in the area. E-bikes are available at Hofer in Steinhaus, approx. 3 km away.

Are guided hikes offered?pfeilchen

Although we do not offer guided hikes ourselves, we are happy to provide you with numerous tips and recommendations for unforgettable tours in the area. In addition, you can benefit from discounted participation in the diverse weekly program of the local tourism association.

Are the cable cars included?pfeilchen

All of our guests can use the Skiworld Ahrntal cable cars (uphill and downhill rides) free of charge in May and June.

Are E-Bikes available for rent?pfeilchen

Unfortunately, we do not have E-Bikes for rent on-site, but in the nearby village of Steinhaus, just about 3 km away, you can rent E-Bikes at Hofer.

Is there a ski area in the Ahrntal?pfeilchen

The two ski areas Klausberg and Speikboden, together with the village lifts in Weißenbach and Rein in Taufers, form the Skiworld Ahrntal. A single ski pass allows you to explore over 74 km of slopes, while 21 lifts at altitudes from 950 to 2,510 meters take you up the mountain. Thanks to comprehensive snowmaking facilities, Skiworld Ahrntal guarantees 100% snow reliability.

 

About 30 km away is South Tyrol’s largest ski area – Kronplatz. With 116 km of slopes and 32 lifts, it offers endless fun on the pistes.

 

One of the most scenic ski tours is the famous Sellaronda. The ideal starting point is Corvara, around 60 km away. Complete the loop around the Sella Massif in one day and experience unforgettable moments.

Are cross-country skiing trails available in the Ahrntal?pfeilchen

Yes, the Ahrntal is an excellent region for cross-country skiing and offers a wide range of options for all levels of difficulty. It is known for its reliable snow conditions and well-prepared trails.

 

The trail in Kasern, at the end of the valley, is considered one of the most beautiful in the entire Alpine region and is probably the most famous in the area. With a length of around 10 km, it is fairly challenging. Conveniently, cross-country equipment can be rented directly on site.

 

In Rein in Taufers, at an altitude of 1,500 meters, you will find four different trails ranging from 3 to 15 km, offering various levels of difficulty. Equipment rental is also available here.

Yoga
Is there a yoga room?pfeilchen

Our new yoga room offers plenty of space for regular retreats, personal practice sessions, or meditation. Our yoga equipment (mats, blocks, and meditation cushions) is ready for you.

Are yoga classes offered at the hotel?pfeilchen

We are bringing even more yoga into our house and now offer our guests two free yoga classes per week.

Sustainability
What does “100% organic” mean at Bühelwirt?pfeilchen

For us, “organic” is not an addition, but a way of life: we consistently rely on organic products, natural materials, and a respectful approach to the environment.

What makes Bühelwirt a sustainable hotel?pfeilchen

Sustainability at Bühelwirt is not a marketing term, but a fundamental principle. Architecture, materials, cuisine, energy, and our daily actions follow a holistic ecological and social approach. We aim to provide our guests with a conscious, mindful, and nature-oriented vacation experience – without compromising on comfort or quality.

Which sustainability certifications does Bühelwirt have?pfeilchen

South Tyrol Sustainability Label
We are proud to carry the South Tyrol Sustainability Label. This label represents our commitment to environmental protection, social responsibility, and economic sustainability.

Bio Fair South Tyrol
The BIO FAIR SÜDTIROL project by BIOLAND aims to bring more organic and South Tyrolean products to the table, ensuring they are increasingly used in local hospitality businesses.

With 100% organic products, we are the first hotel in South Tyrol to achieve GOLD status.

Do you use eco-friendly cosmetics in the hotel?pfeilchen

Yes – in our rooms, you will find “Zero Waste Cubes” by Team Dr. Joseph: 0% plastic, 100% sustainable.

How environmentally friendly is your energy supply?pfeilchen

We use 100% green electricity, generated by Alperia’s hydropower plants in South Tyrol.

 

Additionally, we have a charging station for electric cars.

How is drinking water handled at Bühelwirt?pfeilchen

We avoid single-use water bottles: instead, we use a filtration system and reusable bottles. Our mountain water is biologically filtered to minimize transportation and plastic waste.

Do guests receive a mobility card?pfeilchen

Yes – with us, you will receive the South Tyrol GuestPass, which allows you to use all public transport in South Tyrol for free.